Returns & Exchanges

At Jimmy Fairly, we want you to love your frames as much as we do, which is why we offer a 30-day hassle-free return policy for both online and in-store purchases. Whether you need a different style or a full refund, our team is here to ensure you find your perfect fit.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Frames

Place the glasses in their original protective case and box, ensuring all accessories like the microfiber cloth are included to qualify for a full refund.

3

Ship the Items

Print your prepaid shipping label from the portal, attach it to your package, and drop it off at your nearest designated courier point.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund or ship your new exchange pair within 5 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing